Privacy policy

Because we care about your privacy.

We like to provide you with a personalised and efficient shopping experience, which makes it necessary for us to hold and process your personal data. According to the legal definition, personal data is any information relating to an identified or identifiable natural person. If certain data allow us to establish a (direct or indirect) link between one or more data-pieces and a natural person, that data are considered personal data and need to be protected.

At BergHOFF we believe it's important that your personal data is kept confidential, and that it is only used for those specific purposes that allign with our mission to provide you a pleasant personalised and efficient online and offline shopping experience. According to us, transparency about how we use your information is essential to create confidence, goodwill and stronger relationships with you, our customers. That is why we inform you in the most extensive way about how we collect and process your personal data. This way you will always be aware of the type and extent of personal data we collect and use and the purposes for which we do so.

By providing you this information we confirm to comply with the legislative conditions as required by the EU data protection legislation (Privacy Legislation).

We assume that by visting our website and by placing orders with us, you have taken notice of this Privacy Declaration. Be aware that we do occasionally update this Privacy Declaration, and that it is your responsibility to examine and take notification of any change made to this Declaration. So please do return and review this Privacy Declaration on a regular basis. Any substantial change will be clearly communicated on our website.

Nevertheless, BERGHOFF cannot guarantee that the information will at all times be up-to-date, correct and complete. This also applies to the content of the website itself, as you can read in our Terms and conditions of use. Any reproduction or duplication of any information or data on this website and, in particular, the use of text or parts thereof, is prohibited.

If you still have any questions or concerns regarding this Privacy Declaration, please contact us at ww.cc@berghoffworldwide.com. We'd love to hear your feedback.

1. Who is responsible for the collection of your data

According to the Privacy Legislation, the data controller is every natural person and/or legal entity that determines the purposes and the means (legal and technical) of the processing of personal data. This determination can be done alone or jointly with others.

The party managing www.berghoffworldwide.com (our website) and thus controller of all personal data gathered through it is:

BergHOFF Worldwide NV
Boterbosstraat 6/1
3550 Heusden-Zolder
Belgium
VAT Number: BE0453048495
Tel: +32 (0)13 35 86 00
Email: www.cc@berghoffworldwide.com

Be aware that we are only the data controller for the processing of personal data for our own purposes, such as the processing of personal data of our (potential) customers in relation to sales, service delivery, invoicing, customer relationship management and direct marketing.

2. What information do we collect about you

We may collect, store and use the following kinds of personal data:

  • Information about your computer such as hardware and software and about your visits to and use of this website (including the parts and pages of the website and the information you visit, your IP address, the IP address of your service provider, the date and time of your access to the website, the internet address of the website from which you made the link to our website, the materials you send to or download from the website, your geographical location, operating system and browser type).
  • Any other information that you choose to send to us, such as when you contact us with inquiries.
  • Personal contact information that you provide to us for the purpose of registration, payment and/or delivery of your order, such as your name, address and email address. In addition, upon payment we also require certain financial information, which we will not have access to as they will be managed by payment providers.

The website also collects data through cookies. To read more about how we use cookies, please read our Cookie Statement.

We do not collect any sensitive personal information (such as data concerning race, ethnic origin, religion, criminal records, physical or mental health or sexual orientation).

3. For what purposes do we process the data?

We process your personal data because we want to offer you, as a BergHOFF product enthusiast, the best-personalised experience in visiting our website and purchasing our products.

The information we collect about you is primarily processed to help us assure the proper technical functionality of the website and adequate delivery of the products you purchased. Our aim is to provide you with the best possible services. We need your information to better understand how you access and use our website and services, to enable us to improve them and respond to your desires, questions and criticism.

We would like to offer our products in the most efficient and personalised way. This implies that we may use your personal data to tailor the content we send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the website.

We may also analyse personal data for statistical reporting. If so, we will ensure that no individual can be identified by using the data in the reports.

If you do not object to it at the time of collection, we may also use your information internally for our marketing and promotional purposes. For example, we may use it to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think you may be interested in. You may of course object to the use of your personal data for direct marketing purposes, as you can read hereunder.

4. How do we secure your data?

We take the appropriate technical and organizational measures that are necessary to protect your personal data from accidental or unauthorized destruction, accidental loss, as well as from alteration, access and any other unauthorized processing.

We implement a variety of security measures to ensure an appropriate level of security taking into account the state of technological development in this field and the cost of implementing the measures on the one hand, and the nature of the data to be protected and the potential risks on the other.

Currently, we offer amongst others the use of a secure server and all supplied information is transmitted via Secure Socket Layer (SSL) technology to be only accessed by those authorized with special access rights to our systems. We are always ready to provide additional information on our information security practices.

5. How long will we keep your data?

We only process your personal information as long as necessary for the above mentioned purposes. We keep a record of your data as long as your account is active, or as long as the recording of your personal data is necessary to offer you the aforementioned personal services. We will delete your personal data as soon as this data is no longer required for the aforementioned purposes. The deletion is comparable to deleting files on your computer using the 'trash bin', allowing us to recover the data to a certain extent for some time. In addition, we may need to keep certain personal data due to legal obligations, for example to prove that we sold you a certain product or due to tax reasons.

6. Do we share your information?

As said, we, at BergHOFF, care about your privacy. That is why we like to assure you that we process your personal data for internal use only. We do not rent or sell your personal data in a way that allows the identification of individuals to anyone for use for their own purposes. We may share statistical reporting on the use of our website and other services with third parties, but such reporting will not contain information that allows the identification of an individual.

Please note that we use some third party data processors that may collect, store and process your data. These data processors are natural persons or legal entities that process the personal data on behalf of us and in accordance with our guidelines. We have carefully selected our processors. The selected processors offer all the appropriate guarantees with regard to the protection of the personal data, including technical and organizational security measures for the processing thereof. They also satisfy all the other requirements of the Privacy Legislation.

We may transfer your personal data to our trusted and reputable third party processors for the following purposes:

  • Hosting of our customer relationship management system,
  • Keeping you up-to-date with our newsletters,
  • Enabling your payments,
  • Completing your orders and shipping of the products you ordered,
  • Enabling the user support functionalitities,
  • Enabling website visit and usage analytics

We carefully selected these external service providers and review them regularly to ensure that your privacy is preserved. All such third party processors are contractually bound by us to keep your information confidential. All information provided to third party processors is used by them only to carry out the service they are providing for us.

If this is not required for the completion of your order placed via our website, we will not transfer your data to any other third parties without letting you know in advance or asking for your prior permission. We will only transfer your data to other third parties without informing you separately in advance in the exceptional cases legally provided in the Privacy Legislation, notably when such transfer is necessary or legally required on important public interest grounds, or for the establishment, exercise or defence of legal claims.

As we operate globally, it is possible for the data to be transferred to and stored in countries outside the European Economic Area. We will always do so in accordance with this Privacy Declaration and applicable laws, if required by making sure that appropriate protective measures are implemented, such as the conclusion of an EU model contract with the receiving party.

7. My rights as a data subject?

Each BergHOFF product lover can be assured that the personal data he or she provided to us will be processed in a fair and lawful manner. This means that the data will only be processed for the above explicit and legitimate purposes. Moreover, we ensure that the personal data are always adequate, relevant and not excessive in relation to the purposes for which they are processed.

7.1 Right to access

Everyone who proves his or her identity has a right of access regarding the processing of his or her personal data by us, as defined in the Privacy Legislation. This implies that you have the right to request us information on whether or not data relating to you are being processed, as well as information regarding the purposes of the processing, the categories of data the processing relates to, and the categories of recipients the data are disclosed to. This Privacy Declaration is a first indication. You also have the right to request us to communicate your data being processed in an intelligible form, as well as to communicate any available source information. You can exercise your right through a signed, written request to us, by post or e-mail to Boterbosstraat 6/1 - 3550 Heusden-Zolder - Belgium or info@berghoffworldwide.com. We will take the appropriate action following a request as soon as possible.

7.2 Right to correct

We believes accurate data collection is very important. Therefore, you can always improve or obliterate inaccurate or incomplete personal data.

As it is impossible for us to be aware of any mistakes, incompleteness or falseness of your personal data on a permanent basis, we count on you as a user to report any inaccuracies or omissions and to perform the necessary adjustments regarding your registration details.

If your personal actions seem not enough, feel free to contact us using a signed, written request directed at Boterbosstraat 6/1 - 3550 Heusden-Zolder - Belgium or info@berghoffworldwide.com. We will perform the required actions as soon as possible by adapting or deleting your personal data.

7.3 Right to object

Each user can oppose the processing of his or her personal data if there are sufficient legitimate and weighty grounds relating to his or her particular situation. The exceptions provided in the Privacy Legislation also apply to this right of objection. If your personal data were obtained for the purpose of direct marketing, you may at the time of collection and at any later time, free of charge and without further ado oppose the proposed processing of these personal data.

You can also obtain the removal and/or the ban on the use of all your personal data which have been gathered and which are incomplete or irrelevant from the perspective of the purpose of the processing. This also applies to any personal data of which the registration, disclosure, and retention are prohibited, or personal data that are preserved after expiry of the authorized period. You can use this right at any time, free of charge and without further justification.

You can exercise this right through a signed, written request to us, by post or e-mail to Boterbosstraat 6/1 - 3550 Heusden-Zolder - Belgium or info@berghoffworldwide.com. We undertake the appropriate action as soon as possible following a request.

8. Do we use cookies?

Yes, like many websites, we do use cookies. For further clarification around our cookies we kindly refer you to our Cookie Statement.

9. Updates to the Privacy Declaration

As we are constantly seeking to improve our website, services and offerings, we are continously evolving. Therefore, we may amend the Privacy Declaration from time to time in order to meet changes in the regulatory environment, business needs, to satisfy the needs of our customers, users, visitors or service providers or to reflect new innovative features and services. These new developments remain within our original objectives.

Updated versions of the Privacy Declaration will be posted to our website and date stamped so that you are always aware of when the Privacy Declaration was last updated.

Last update of the Privacy Declaration: June 24th, 2016